Definitions:

We or us: Chapman Transfers

1 Chapman Transfers will always endeavour to ensure all vehicles and passengers arrive at the destination on time. We cannot however accept responsibility for circumstances outside of our control, such as and not limited to, mechanical failure of any of our vehicles, traffic jams, accidents or extreme weather conditions. Nor do we accept any responsibility for consequential losses. Chapman Transfers shall be under no liability whatsoever to the customer for any indirect losses.

2 We reserve the right to substitute any vehicle or driver and may use subcontract vehicles (local taxi companies) on occasions

3 Our drivers will travel by the most appropriate route on the day depending on the individual circumstances unless instructed otherwise by the customer.

4 Unless arranged at the time of booking, we may not be able to accommodate additional pick-up or drop-offs due to time restraints, although every effort will be made to help our customers.

5 Our vehicles are only allowed to carry the the correct amount of passengers legally allowed, this also extends to the safe amount of luggage. Please note we may refuse to carry passengers deemed to have an excessive amount of luggage.

6 Passengers must wear seatbelts at all times, we do not except responsibility or liability for injuries, accidents or deaths as a result of any of our passengers failing to wear seatbelts provided.

7 Child seats must be installed by the passenger providing them and our drivers will not be responsible for the fitting or securing of any child seats.

8 All our drivers reserve the right to refuse entry to any of their vehicles if anyone is deemed to be under the influence of alcohol or drugs, or whose behaviour poses a risk to either the driver, vehicle or other passengers. We further more reserve the right to terminate any transfer due to unreasonable or improper behaviour.

9 If any special cleaning of any vehicle is required because of illness or unreasonable behaviour we reserve the right to charge the cost of cleaning plus a reasonable amount for loss of earnings. We have set this at £70 for salons/estate cars and £100 for minibuses.

10 Chapman Transfers will accept no responsibility for loss or damage to any passengers personal property, It is the passengers responsibility to ensure the safety and security of all personal belongings whilst in our vehicles.

11 Nothing contained in these terms & conditions effects the client’s statutory rights.